General Timeframe

• Requests must be made within 7 calendar days of purchase or delivery.

Item Conditions

• Items must be unworn, in perfect condition, and in original packaging.

Online & InnStore Purchases

• In cases of dissatisfaction or change of mind, the amount will be issued as store credit.

• No cash refunds, except in cases of store error.

• Shipping costs are the customer’s responsibility.

Gifts

• Exchanges accepted within 10 calendar days, issued as product exchange or store credit.

Gold Jewelry

• In case of dissatisfaction, customers have up to 7 calendar days.

• The amount paid will be converted into store credit.

• No cash refunds.

Manufacturing Defects or Store Error

• Exchange or refund will be provided after evaluation.

• Contact must be made within 72 hours of delivery, with photos.

Personalized, Custom Orders, Sale & Clearance Items

• Final sale. No exchanges or returns.

General Conditions

• Normal wear does not qualify as a manufacturing defect.

• Return shipping costs are the customer’s responsibility, except in cases of store error.

Legal Notice

By completing a purchase, the customer agrees to this policy.